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VoIP and International Calls

Using a traditional phone company to make international calls is prohibitively expensive. Fortunately, the advent of VoIP is making it possible for customers to call worldwide at a fraction of the cost. Because each region has a different infrastructure and cost formation in terms of landline and cellular services, there are variations in pricing from country to country. In the simplest terms, calling within a VoIP network is free anywhere in the world. Calling an international landline is often free or very inexpensive, depending on the provider’s presence in the target country. Calling international cell numbers is sometimes more costly that calling a landline, because cellular providers have their own networks and therefore can set their own fees, but in all cases, using VoIP for international calls is more affordable than it would be with a traditional phone company.

Choosing a Residential VoIP Provider

Research: As with the selection of any service provider, consumers should do their research before signing on with a VoIP provider. The first step is to compare each potential service provider’s fees and services. The next crucial step is to look at reviews of each provider. This can include investigating consumer protection sites for ratings and complaints regarding a company, using review sites to see what current customers are saying, or even looking at the provider’s social media pages to observe their interactions with customers. This step is of the utmost importance for understanding how often a provider encounters technical problems, their commitment to customer service, and their overall reputation. Even if a company offers the lowest prices, it’s not a bargain if their service is inferior.

Internet Service: A broadband connection is the most basic requirement for VoIP service. Because VoIP data needs to be sent and received at a relatively high rate of speed, an upload speed of at least 3Mbps is recommended for the best sound quality and full access to calling features.

Equipment: Providers offer a range of pricing options on equipment. Some providers charge a flat rate to buy or lease equipment, while others offer it free and make up the difference with slightly higher service rates. Again, comparing providers before signing on can help consumers find the best deal. The basic options are either an IP phone, one that is connected directly to modem or router, or a VoIP Adapter (ATA), which attaches a traditional telephone to allow access to the VoIP network.

Multiple Phone Options: In most buildings, there are a number of phone jacks that allow users to hook up phones in multiple areas. With VoIP service, there are several additional options, such as using a wireless phone with several handsets, taking advantage of mobile apps that can be used anywhere, or simply connecting an IP phone to each internet wall jack.